Applicaiton Deadline: December 15, 2025

What is the opportunity?

In the role of Technical Support Officer you will provide the highest possible level of service to our business clients and branches/stores as it relates to Point of Sale (POS) devices, (ATM) Automated Teller Machines and Technical Deskside Support. You will also be responsible for providing timely and effective end-user technology support for electronic banking, and infrastructure support and hardware management.

 

What will you do?

• Responsible for 1st level support for Point of Sale (POS) and ATM technical issues ensuring maximum uptime, excellent customer service, and client satisfaction within established SLAs
• Ensure that all requests for POS device deployment, collection, and delivery of related POS supplies to RBC’s POS merchants, are within the established SLA(s)
• Timely and effective administration of inventories for ATMs, POS devices, and deskside assets (laptops, desktops, printers) and peripherals (monitors, phones) inclusive of managing and coordinating spare devices
• Responsible for the day to day support of hardware and software related issues for desktops, laptops, printers and mobile phones ensuring issues are addressed within established SLAs, and in accordance with policies and procedures
• Ensure functionality, and minimize downtime, by effectively managing/coordinating break-fix and/or replacement/loaner deskside assets and peripherals
• Ensure that ATMs, POS devices, and deskside assets are deployed in accordance with RBC’s standards
• Coordinates the disposal of IT equipment inclusive of ATMs, POS devices, deskside assets and other infrastructure devices/appliances
• Effective engagement and management of vendors for ATM, POS, and deskside assets
• Required to be on-call for POS & ATM technical issues
• Provide support to the POS Command Centre (PCC) as a remote agent (during & after working hours)

 

What do you need to succeed?

Must-have

• Diploma in Computer Science/Information Technology or IT or equivalent combination of experience and training
• At least  3 years Information Technology experience
• At least three (3) years broad working experience in the Banking/Financial Environment
• A fully functional vehicle as this job is a field position

 

Nice-to-have

• Strong working knowledge of Point of Sale terminals, configuration and function.
• Familiarity with Castle and VeriFone POS devices.

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• World-class training programs and career development opportunities
• The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded
• Innovative mobile technology to ensure your success

 

Job Skills

Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

 

JOB SNAPSHOT:

Platform:  TECHNOLOGY AND OPERATIONS

Sub Category: Technology

 

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above