Senior TSA Application Maintenance and Support TT

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Job Summary

Job Description

Application Deadline: May 30, 2025

This role can be located in the Caribbean Banking Market or in Canada where the successful candidate resides

What is the opportunity?

In the role you will partner across Technology & Operations and with assigned business lines, focusing on Core Banking and Channel Application Support. You will analyze business, technical and system needs in order to resolve business systems issues and recommend technical solutions which meets sponsor/stakeholder needs. You will work with the Application Maintenance and Support team to ensure that RBCC Banking applications issues, as well as other RTB initiatives are efficiently resolved / addressed within the business desired SLA/OLA.

What will you do?

Responsible for assessing, researching and analyzing business, technical and system needs in order to resolve business system issues
Recommend technology solutions that meet business/sponsor/stakeholder needs focusing on applications/systems we support
Have direct accountability for related event/incident/change/problem, escalation, restoration of service, triage, and maintain all services.
Address client concerns and identify, derive, and lead the implementation of effective resolutions
Work alongside the main developers responsible for the solution design, development, testing and implementation of Process Automation SRE etc. technology and be part of a team that ensures RBC maintains its leadership position at the forefront of technology innovations
Provide solutions, including data analysis, to keep system lights on, and work with AMS manager and Business on setting strategic direction for support activities
Identifying opportunities to enhance integration and identifying/address any vulnerabilities in the process
Improving the team effectiveness and efficiency and coordinate changes, inclusive of quality checks avoiding any potential risk to the associated integrity of the production and DR environments

What do you need to succeed?

Must-have

Undergraduate Degree/Diploma preferably in Computer Information Systems or equivalent; at least four (4) years’ work experience in a Technical Support environment
Strong interpersonal and communication skills to communicate on a wide variety of issues throughout the organization at various levels (technical specialists, SMEs, senior managers, executives and our client base)
Ability to learn and absorb quickly new concepts (in tools and systems). Apply new knowledge as appropriate and transfer knowledge to others
Strong ability to manage expectations with team, management and clients, and deliver on them
Basic knowledge and experience with all services pertaining to T24 and RIBS systems
Distributed Systems (Windows, Unix and Cloud)
Has the insights and experience to define and implement a roadmap of improvements with the goal of increasing support team operational scale and success

Technical Skill/Knowledge/Background at a Proficient level:

Angular (Web Development)
OpenShift
Kyvos
Java
SpringBoot
MongoDB
OCON
Other programming languages (e.g. Cobol, JCL, Java, C, HTML, VB, Visual C++)
Ansible (Automation)
JavaScript, TypeScript, HTML, SCSS/CSS, Java
Linux
SQLServer, SQL

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Ability to make a difference and lasting impact

Job Skills

Active Learning, Agile Methodology, Application Integrations, Detail-Oriented, Enterprise Application Delivery, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)

JOB SNAPSHOT:
Platform: TECHNOLOGY AND OPERATIONS
Sub Category: TECHNOLOGY