JOB SUMMARY

The planning and supervision of the work of the Systems Administration and Technical Support Section and oversight and supervision of work done by the Services Officer.      

KEY DUTIES AND RESPONSIBILITIES

The duties and responsibilities include:

• Planning, organising, and monitoring the work of the Systems Administration and End-User Support Section to ensure that a high quality of service is provided to our clients
• Establishing and monitoring the compliance of standards related to backups, security, and remote access in keeping with good IT governance
• Supervising and performing systems administration duties for network operating systems, thus assuring the continual and effective delivery of applications and services to staff and external customers alike
• Monitoring the installation, configuration and distribution of personal computers/laptops and other devices to maintain consistency and homogeneity in a standardised IT environment that is user-friendly and manageable
• Providing and supervising technical support to desktop computers, network, and telecommunication services including VPN to ensure continued legitimate connectivity to information systems across the organisation from any authorised location or access point, either locally or globally
• Providing and supervising technical support for computer software and hardware while adhering to strict licensing and maintenance agreements formed with our vendors, suppliers and/or manufacturers
• Coordinating and supervising the administration of the Hotsite including the business continuity planning, procedures, and operation of critical IT services in an effort to provide business entities the ability to activate IT contingency plans at any time that is deemed necessary
• Supervising the administration of the server and network data centre in providing a central nucleus and repository for the distribution of information, IT services, and integrated resilience
• Supervising the administration of the laptops, computer equipment, assets, and supplies in maintaining an inventory system that is used to keep track of equipment and supplies according to regulations and to inform the equipment procurement process
• Supervising the coordination and delivery of IT training to staff by the Service Officer and other members of the SATS section
• Conducting and supervising research into, and evaluation, of new information technology systems to position the department to make informed decisions on future ventures and strategies for the Bank
• Performing any other related duties as assigned

EDUCATION/EXPERIENCE

• A Bachelor’s Degree in Computer Science or equivalent and five years’ relevant experience and certification in at least two (2) operating systems, e.g. CNE, CCNA, M365, Windows Server Administration, MCSE, UNIX/Linux.

OR

A Master’s degree in an information technology-related field and two years’ relevant experience and certification in at least two operating systems, e.g. CNE, CCNA, M365, Windows Server Administration, MCSE, UNIX/Linux.

• Formal training in Supervisory Management.
• Knowledge of Azure and M365 technologies would be an asset
• Experience in ISO 27001/2/ITIL is an advantage
• Minimum two years working experience in Windows 2019/2022 Server administration

THE CANDIDATE

The successful candidate must have:

• Strong supervisory skills
• Proven leadership skills
• A good customer-service orientation
• Team-spiritedness
• Good interpersonal skills
• Strong technical skills in multiple operating systems and networking

OTHER REQUIREMENTS

• Willingness to work outside of normal working hours.

COMPENSATION

Salary and benefits, including group life insurance, group medical insurance and pension will be in accordance with the Bank’s policy.

DEADLINE FOR SUBMISSION OF APPLICATIONS

Interested persons should submit their Job Application and Curriculum Vitae to the Senior Director, Human Resources, Central Bank of Barbados, no later than September 3, 2025.