Purpose of the Role:

Main Accountabilities:

• Recruits high net worth clients, by proactive contact through letter &/or phone &/or in-depth client meetings. This will include acting on any referrals from clients &/or other parts of the Bank and/or its parents companies.
• Establishes and develops sales opportunities to meet the clients’ needs, determining the products that most effectively meet the needs of the clients and sell, at short notice, on a proactive and reactive basis. There will be a strong bias to Investment advice and selling appropriate products as well as lending services.
• Ensures that the agreed level of revenue for their portfolio is maintained, with corrective action taken where necessary.
• Communicates key messages to customers via the most appropriate means including: agreed service standards; negotiated pricing; relationship team contact points (including introductions to new personnel) and new product changes. When service levels will not be met, reasons why they will not be met and when service is expected to be resumed/met.
• Ensures all complaints and customer queries are timely and appropriately resolved.
• Ensures compliance with internal Service Level Agreements (SLAs) and actively follow up all breaches to ensure that there is no degradation of service levels to clients.
• Monitors and ensures adherence to risk service standards on legislation relating to “Know Your Client”, money laundering and other compliance responsibilities/issues, including all ‘CAMR’ rules for the acceptance of all new Platinum business.

Qualifications, Experience & Skills Required:

• Must have experience of, or at least be at ease with clients from differing social, religious, ethnic and cultural backgrounds.
• Experience of relationship management and / or consultative selling desirable.
• Must have a minimum of 3 years in a front-line customer contact role, preferably with previous exposure to a wide range of client segments.
• Experience of selling banking and / or regulated products is desirable [with appropriate benchmark investment qualifications].
• Knowledge of Customer Acceptance rules as they relate to this segment of the bank [CAMR].
• Detailed knowledge of the Bank’s Personal and International Corporate Sectors, and an awareness of those products and services offered by other parts of the Bank and/or Parent Companies. This includes broad knowledge of Personal and Corporate Sector lending products for the Platinum market.
• Knowledge of the principles of Investment and the Bank’s investment product range in order to identify and implement solutions to clients’ needs and identify sales opportunities.
• Good knowledge Platinum Banking policies, plans and strategies, and an awareness of the Bank / regional policies, plans and strategy, e.g. Anti-money laundering, fraud prevention.
• High level of knowledge of insurance, taxation and asset protection, estate planning products and services, as it affects non-resident foreign nationals and expatriates.
• Awareness of appropriate local legislation, to ensure compliance with the Bank’s regulatory requirements, including regulations relating to jobholders’ investment / financial advice responsibilities.
• Knowledge of the Bank’s Risk Management principles and procedures to allow proposals to be put to the Retail Credit Team.
• A results-driven mindset and commitment to ongoing professional growth
• Excellent oral and written communication crucial for presenting financial solutions, negotiating, and maintaining transparency with clients.
• Effective organization and planning.
• The ability to collect, analyze, and interpret client and market data.
• Sound judgment and awareness of financial, regulatory, and reputational risks necessary for compliance and prudent client management.
• Identifying client needs and resolving issues promptly.