Regional Manager POS Service TT

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Job Summary

This role will be located in any RBC Caribbean Banking market where the successful candidate resides

What is the opportunity?

This opportunity allows you to play a crucial role in leading the point-of-sale (POS) support strategy across the Caribbean through the development and implementation of processes and controls which are aligned to RBC Caribbean’s Merchant Services strategy. The Regional Manager POS Service will be responsible for leading the team in delivering an exceptional client experience to Merchants and Business stakeholders across all Caribbean markets.

What will you do?

Work closely with project managers on large scale projects that impact RBC’s POS merchants in the Caribbean
Develop and manage the POS service support strategy for Caribbean Banking in alignment with RBC Caribbean’s sales strategy, and as articulated by Regulatory, and international cards teams.
Provide oversight of the internal operations related to the service, repair, maintenance and support of POS devices
Manage and set the strategic direction for POS support teams including the POS Support Centre.
Participate in incident, change, and problem management activities impacting POS service and/or support.
Manage the relationships with the local debit card networks throughout the region and with all vendors associated with POS support including the device and technology suppliers
Actively participate in contract reviews and negotiations with the vendors that provide point of sale related services to RBC Caribbean
Analyze POS data to track efficiencies and develop strategies to close any gaps that are identified

What do you need to succeed?

Must-have

Bachelor of Science Degree in Computer Science/Studies or Information Technology or equivalent combination of experience and training
3+ years of management/supervisory experience
3+ years of experience in the POS support
7 years of IT experience with at least 4 years’ work experience in a technical support environment
Proven leadership and ability to engineer opportunities for people to grow and stretch
Strong interpersonal and communication skills to effectively communicate with vendors, clients and internal stakeholders at various levels within RBC.

Nice to have

Knowledge of networking and communication protocols
Curiosity, problem solving and critical thinking skills
Ability to collaborate with teams across RBC Caribbean jurisdictions.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
The advantage of working with a dynamic, collaborative, progressive, and high-performing team
Opportunity to building close relationships with clients

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Process Management, Time Management