Records Assurance Assistant TT

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General Accountability

The Records Assurance Assistant performs reviews to provide assurance over the completeness and accuracy of customer transactions for Compliance with regulatory and policy requirements, supports the management of the archiving and retrieval of customer records and reports on the efficiency, quality and profile of customer transaction processing.

Key Responsibilities

Process & Records quality assurance

Review customer transaction packages for completeness and accuracy in alignment with the relevant Policy framework before archiving.
Conduct and record outcomes of visits to ICs to review customer transaction processing processes in accordance with the relevant Policy framework
Record all errors appropriately
Completion of daily attestation of work reviewed

Records archiving and retrieval

Organise and scan or digitally archive prepared batches of documents
Validate and index scanned and digitally archived documents
Prepare daily reports on the digital archiving, physical scanning and indexing of work
Archive records from Investment Centres, Digital Channels and Agents in accordance with the Records Retention Policy
Retrieval of digital and physical records as requested by internal and external stakeholders

Records Centre Management

Facilitate and monitor access to the Records Centre by any external and internal parties in accordance with security protocols
Identify records for destruction from the Records Centre in accordance with the Records Retention Policy
Accompany and monitor any internal and external parties responsible for:
- the maintenance and cleanliness of the Corporation’s vault and Records Centre in accordance with a defined schedule
- the transport of completed boxes of records for archiving to the Records Centre in accordance with the Records Retention Policy
- the packing, filing and storage of boxes of records at the Records Centre
- the retrieval and re-filing of records at the Records Centre in accordance with OSHA requirements and the Records Retention Policy
- the destruction of records from the Records Centre and retain evidence of destruction
Ensure safe and proper use of the Corporation’s assets including machinery, equipment and vehicles
Adhering to all control, health and safety requirements in the execution of all duties.

Data Analysis & Reporting

Collects, records and ensures the storage of data from Records Quality Assurance, Records Archiving and Records Retrieval activities
Extracts data from repositories for customer transaction processing for analysis and reporting
Develops reports on customer transaction processing efficiency, accuracy and profiling from data repositories, including but not limited to, Omnidocs, Finacle and Microsoft Sharepoint
Identifies anomalies and irregularities for escalation to appropriate stakeholders
Distributes reports to stakeholders for monitoring and corrective action

The selected candidate must possess the following combination of qualifications, skills, training and experience:

Passes in five (5) GCE Ordinary Level CXC/CSEC Ordinary Level subjects including English Language and Mathematics at General Proficiency Grades 1, 2 or 3 with a maximum of 2 subjects at Grade 3
Two (2) GCE/CAPE Advanced Level subjects.
Minimum of two (2) years’ experience in a similar role preferably at a Financial institution
Certificate in Data Analysis Compliance, Records Management or Process Improvement will be an asset
Suitable combination of training and experience
High level of confidentiality and integrity
Passion for delivering excellent customer service
Ability to work independently and in teams
Strong interpersonal, communication and organizational skills
Ability to analyse and interpret information and data received
Excellent telephone and office etiquette
Knowledge of Microsoft Office Suite of Products
Ability to work in teams