General Purpose:

The Jr. Officer in Payment Operations is a dynamic and versatile team member and can perform the Jr. Officer tasks of all the different areas as per a rotation schedule (Transfer, Cards, Archiving). The Jr. Officer may assist the Merchant services team with preparation and administrative tasks when needed.

Position Highlights:

• Process client transactions, ensuring accuracy and efficiency.
• Investigate and timely resolve transfer claims.
• Handle debit and credit card operations, including issuance, and maintenance.
• Handle customer inquiries and resolve card claims.
• Document printing, scanning and filing.
• Handle internal purchase orders.
• Assist with preparing POS terminals and boarding of merchants in the system.
• Provide exceptional customer service and support to internal and external clients.
• Ensure compliance with internal policies and external regulations.
• Assist in the development and implementation of LEAN initiatives to improve payment processes.
• Collaborate with other team members and the team leaders to ensure smooth operations and adherence to protocols.
• Maintain up-to-date knowledge of banking regulations and compliance requirements.
• Actively participate in and contribute to various Payment Operations projects.

Requirements:

• Minimum MBO/EPI degree, preferably in an Administration business field.
• 2–3 years of relevant work experience.
• Experience in banking or payment processing is an advantage.
• Ability to quickly learn to work with a variety of banking and card-related IT systems and applications.
• Planning, prioritization, and multitasking skills.
• Problem-solving mindset with investigative, reporting, and administrative competencies.
• Excellent communication skills to effectively interact with internal/external clients.
• Patience and ability to provide clear instruction, clarification, and training to peer colleagues.
• Capable of working in a fast-paced, demanding environment while adhering to work instructions and procedures.
• Flexible team player with a collaborative and proactive "can-do" mentality.
• Self-motivated, with a drive to take initiative and ensure tasks are completed within set deadlines.

The deadline to apply is June 2, 2025.