This position is based in St. Maarten

The IT Helpdesk Support Officer analyzes and resolves issues related to both hardware and software for networks, endpoints, and telephones. Interacts with end-users via phone, email, or messaging to help resolve their technical issues. Records all technical issues and resolutions in a computer-based ticketing system.

KEY DUTIES AND RESPONSIBILITIES:

• Responds to incoming requests for technical assistance from employees regarding computer systems, software, hardware, and network-related issues;

• Diagnoses and resolves basic technical problems using available resources, documentation, and troubleshooting techniques. Escalates more complex issues to senior team members when necessary;

• Assists in the installation, configuration, and maintenance of computer hardware, software applications, and operating systems (primarily Microsoft-based) to ensure optimal performance and security;

• Creates, modifies, and disables user accounts in accordance with company policies;

• Assists employees with password resets, access requests, and permission assignments;

• Assists in deploying software updates, security patches, and system upgrades;

• Assists in conducting basic training sessions and creating user-friendly documentation to educate employees on technology usage and best practices;

• Assists with the maintenance of the inventory of hardware and software assets, including tracking and organizing equipment, licenses, and warranties;

• Monitors system performance, network connectivity, and security alerts. Reports any anomalies or potential issues to senior team members for further investigation;

• Documents technical procedures, resolutions, and frequently asked questions to build a knowledge base for future reference and training purposes;

• Works closely with other IT team members to ensure smooth coordination of tasks, shares knowledge, and provides support as needed.

KNOWLEDGE & EXPERIENCE

• At least a high school diploma;

• Two or more years of experience in the same or similar role;

• CompTIA A+ or other industry certification would be an asset;

• Excellent Problem-Solving skills;

• Quality oriented;

• Strong communication, customer service and interpersonal skills, with a proven ability to collaborate with staff, customers, and clients;

• Ability to work effectively as part of a team, with a focus on achieving results;

• Trustworthy and capable of handling sensitive information confidentially.

COMPENSATION & BENEFITS

The selected candidate will be offered an attractive salary which will be commensurate with experience and education.

Interested persons can forward their CV, including copies of original diplomas & certificates, references and recommendation letters (all in English) to:

Applications close on: Monday, June 23rd, 2025