Applicaiton Deadline: December 17, 2025

 

We are recruiting on a contract basis for 1 year

 

What is the opportunity?

Responsible for processing of basic to moderately complex client transactions within one or more RBC product or service line(s) utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents. 

 

What will you do?

• Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLAs)
• Ensure all documents/data are examined for completeness and accuracy, and refer issues to my Team Lead
• Identify recurring errors and servicing gaps to my Team Lead
• Take ownership of client concerns, referring when necessary, building ownership and accountability at first point of contact, Refers to manager where required
• Identify and recommend service improvements/enhancements to Team Lead
• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
• Ensure all authorities for the role (delegated authorities, systems access etc.) are adhered to, reviewed and understood.
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines.
• Review all transactions/reports/documents to ensure compliance/adherence with policies/procedures/guidelines.
• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk.

 

What do you need to succeed?

Must-have

• Minimum education requirements – HAVO and MBO                  
• Sound business knowledge including service and operations
• Very strong client first orientation
• Good knowledge of the Bank’s policies and procedures, products & services
• Good knowledge of all circulars and folios relating to responsibilities including Money Laundering, Privacy, Negotiation of Items
• Good cash management skills

 

Working Conditions

• High degree of flexibility required for hours of work in our environment as the Centre operates during the hours of 8:00 a.m. to 5:00 p.m.
• Fast-paced, highly dynamic and interactive processing environment
• At times the role requires the ability to manage highly demanding situations under rigid timelines

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

• Opportunities to build close relationships with clients
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Work with a dynamic, collaborative, and high-performing team

 

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

 

JOB SNAPSHOT:

Platform: PERSONAL & COMMERCIAL BANKING

Sub Category: Operations and Business Management

 

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

 

Visit Royal Bank of Canada Career page for more information on how to apply.