Currency Services Agent BB

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Job Description

APPLICATION DEADLINE: OCTOBER 23, 2025

Our Currency Services Center is looking for someone who can operate in a fast paced environment handling basic to moderately complex client transactions with in-put into various systems.

What will you do?

Responsible for preparation and input of transactions relative to Night & Day deposits, ATM deposits and Cash Supply
Work on a variety of bank applications to complete client transaction process
Focus on getting work right the first time and take ownership for improving capability through building necessary skills
Ensure processes/controls being followed to protect shareholder interests
Responsible for the management of a team completing diverse functions within the Currency Services Centre, focusing on the achievement of an enhanced client experience by meeting or exceeding established service quality standards (i.e. Service Level Agreements (SLAs)
Work efforts are focused on overall effectiveness of the team (e.g. quality coaching and feedback, talent management, quality, accuracy and efficiency of the fulfillment/servicing processes and overall unit/team operations)
Responsible for leading, developing and maintaining applicable product and process knowledge for the team in the areas of Night and Day, ATM and Cash Supply processing
Responsible for providing a clear line of sight for the client experience, while ensuring adherence to operational risk, compliance and AML requirements
Provide relief for Senior Team Lead Currency Services

What do you need to succeed?

Must-have

Five (5) CXC O ’Level passes or CSEC of which Maths and English are compulsory
Good knowledge of Microsoft Word and keyboarding skills
Very strong client first orientation
Attention to details and strong organization skills Nice-to-have
Ability to work in a fast paced environment

Working Conditions

Required to work 5 days per week – Monday to Friday

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual: