Job Description

APPLICATION DEADLINE: JUNE 6, 2025

 

What is the opportunity?

In this role you are the centre of expertise for the branch operations, risk and specific regulatory compliance functions, ensuring process/controls are in place and are being followed. You will also be primarily responsible for distributing out of orders to the appropriate sales/service professional for completion, following to ensure tasks are completed, and escalating to Branch Manager, Manager, Financial Solutions as appropriate and keeping the Regional Operations Office and Operations Enablement Coach up-to-date

 

What will you do?

• You will manage the branch generic email box and multiple reporting sites, distributing actions to the appropriate Sales and Service Professional, ensuring all are completed on-time
• Between yourself and Branch Manager, you are responsible for ensuring the Unit Administration Reference Guide (UARG) activities are completed on-time. You are the primarily contact with the Operations Specialist Support (OSS) team
• You assist the Branch Manager in ensuring all operational request from the ROO office and other departments are completed accurately and on-time
• You hold regular sessions at branch huddles and Sales/Service meetings, ensuring all Sales and Service Professionals are aware when and how to complete operational activities
• You support the branch by maintaining a high level of Client Experience, either through Retailing or Welcome desk coverage, generally during lunch time
• You are a RBC digital ambassador using, educating and demonstrating to our clients and employees, RBC’s Access and Convenience solutions
• Take ownership of client concerns  at first point of contact applying the “Make it Right” principles,  ensuring the problem resolution case/tickets  is logged on our complaints handling systems/ application/tool where applicable for easy follow up and resolve ensuring clients are informed about RBC’s complaint handling process

 

What do you need to succeed?

Must-have

• Three (3) years Personal Banking experience 
• Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture
• Leadership skills for self and others, innovative, impact & influence
• Multi-tasking, problem-solving and team working skills
• An aptitude for listening, establishing rapport and finding the right solutions for customers
• An interest in mobile and digital devices and an ability to help clients navigate through self-serve application

 

Nice-to-have:

• Diploma or Associates Degree in Banking or a related field 

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
• Ability to make a difference and lasting impact
• Work with a dynamic, collaborative, progressive, and high-performing team

 

 

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

 

JOB SNAPSHOT:
Platform: PERSONAL & COMMERCIAL BANKING
Sub Category: Sales and Advisory

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above