Job Description

Make a Difference.  Every Day. 


At STARTEK, we believe the most important customer engagement is the one that happens next.  And that’s where you come in!  We’re looking for technical customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!”  In this role, you’ll be responsible for responding to customer inquiries, addressing their concerns, explaining products and services, and recommending products and services to meet their needs.  Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers.  In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more!  If you’re positive, energetic, and ready to engage, apply now for immediate consideration.


 
A day in the life of a Technical Customer Engagement Specialist at STARTEK includes:

  • Answering telephone calls and checking mail, fax, and email correspondence from customers.
  • Communicating with customers on the phone or through written correspondence to resolve issues and alleviate concerns.
  • Operating a computer utilizing online guidelines to respond to customer inquiries.
  • Informing customers about services available and assessing customer needs.
  • Resolving issues on the first call or contact whenever possible without transferring the customer.

 

Job Requirements

This role might be for you if:

  • You have at least a high school diploma or GED.
  • You have at least three months of previous customer service experience.
  • You have excellent verbal and written communication skills.
  • You are comfortable working on a computer while simultaneously talking on the phone.
  • You are a self-starter, are motivated, and have a passion for helping customers.

 

Once you land this position and meet eligibility requirements, you’ll enjoy:

  • Competitive Pay
  • A Choice of Three Medical Insurance Plans
  • Dental, Vision, Life, and Disability Insurance Plans
  • Flexible Spending and Health Savings Accounts
  • Paid Time Off
  • A Casual Dress Code
  • Opportunities for Growth and Advancement
Reference
VAC-1057
Employer
STARTEK
Hours
Employment Type
Location
Salary and benefits
Competitive Salary
Salary
Competitive
Your Career Level
Early Career
Years Experience
One (1) or less year
Your Education Level
Diploma
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