Job Description

Make a Difference.  Every Day. 


At STARTEK, we believe the most important customer engagement is the one that happens next.  And that’s where you come in!  We’re looking for customer support representatives who are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!”  In this role, you’ll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services.  Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers.  In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more!  If you’re positive, energetic, and ready to engage, apply now for immediate consideration.


A day in the life of a Customer Engagement Specialist at STARTEK includes:

  • Troubleshooting wireless internet issues for customers via live chat.
  • Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.
  • Utilizing internet tools to best support customer inquiries.
  • Assessing customer needs and informing customers about available services.
  • Handling customer problems related to product function or equipment.
  • Gathering information, researching and resolving inquiries, and logging customer calls.

 

Job Requirements

This role might be for you if:

  • You have at least a high school diploma or GED.
  • You are tech savvy.
  • You have at least three months of previous customer service experience.
  • You have excellent verbal and written communication skills.
  • You are comfortable working on a computer.
  • You are a self-starter, are motivated, and have a passion for helping customers.

 

Once you land this position and meet eligibility requirements, you’ll enjoy:

  • Competitive Pay
  • A Choice of Three Medical Insurance Plans
  • Dental, Vision, Life, and Disability Insurance Plans
  • Flexible Spending and Health Savings Accounts
  • Paid Time Off
  • A Casual Dress Code
  • Opportunities for Growth and Advancement
Reference
VAC-1058
Employer
STARTEK
Hours
Employment Type
Location
Salary and benefits
Competitive Salary
Salary
Competitive
Your Career Level
Early Career
Years Experience
One (1) or less year
Your Education Level
Diploma
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