Process Quality Analyst


Conduct organization wide needs assessment and identify skills and training gaps that need to be addressed.



Core Functions.

  • Create training plans, design and develop appropriate content and programs based on training needs.
  • Develop and deliver to team members on unit level operational processes
  • Develop and deliver train-the-trainer sessions for internal subject matter experts
  • Use accepted education principles and appropriately incorporate new methods and techniques in training delivery
  • Evaluate  internal subject matter experts.
  • Partner with internal stakeholders  and  prepare educational aids  designs and content (including multimedia)
  • Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs
  • Maintain updated curriculum database and training records
  • Support projects through training delivery
  • Keep abreast of industry developments in Instructional Design, Instructional Technology & Distance Education and make presentations of findings. 
  • Respond and resolve training queries in keeping with agreed Service Level Agreement.
  • Any other related duties assigned in keeping with the Department’s role



Education Requirements & Experience

•A first degree from a recognized tertiary institution, with a strong emphasis in one or more of the following subject areas:

  1. Education (including e-learning)
  2. Instructional Design
  3. Banking
  4. Financial management
  5. Business Process Re-engineering

•Certification in one or more of the following: Instructional Design, Lean Six Sigma
•3 years’ experience in Corporate Training, Adult Learning or Business Process Improvements


Application Deadlin Monday January 18, 2021

Monday January 18, 2021
Monday January 18, 2021
Victoria Mutual Building Society
Employment Type
Salary and benefits
Salary and benefits info not provided.
Salary negotiable
Your Career Level
Early Career
Years Experience
Three (3) years'
Your Education Level
First Degree|in Relevant Field
View Employer
Log In and Apply
Upload your CV/Resume
Additional Personal Details
Other details about you

Terms of Use/Notifications

Do you agree to our Terms of Use & Privacy Statement?

Receive updates & notifications from Caribbean Opus



The 10 islands have different currencies. We will be using USD as the general currency on the website.