Process Quality Analyst

Summary

Conduct organization wide needs assessment and identify skills and training gaps that need to be addressed.

 

Details

Core Functions.

  • Create training plans, design and develop appropriate content and programs based on training needs.
  • Develop and deliver to team members on unit level operational processes
  • Develop and deliver train-the-trainer sessions for internal subject matter experts
  • Use accepted education principles and appropriately incorporate new methods and techniques in training delivery
  • Evaluate  internal subject matter experts.
  • Partner with internal stakeholders  and  prepare educational aids  designs and content (including multimedia)
  • Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs
  • Maintain updated curriculum database and training records
  • Support projects through training delivery
  • Keep abreast of industry developments in Instructional Design, Instructional Technology & Distance Education and make presentations of findings. 
  • Respond and resolve training queries in keeping with agreed Service Level Agreement.
  • Any other related duties assigned in keeping with the Department’s role

 

 

Education Requirements & Experience

•A first degree from a recognized tertiary institution, with a strong emphasis in one or more of the following subject areas:

  1. Education (including e-learning)
  2. Instructional Design
  3. Banking
  4. Financial management
  5. Business Process Re-engineering

•Certification in one or more of the following: Instructional Design, Lean Six Sigma
•3 years’ experience in Corporate Training, Adult Learning or Business Process Improvements

 

Application Deadlin Monday January 18, 2021

Monday January 18, 2021
Monday January 18, 2021
Reference
VAC-4779
Employer
Victoria Mutual Building Society
Hours
Employment Type
Location
Salary and benefits
Salary and benefits info not provided.
Salary
Salary negotiable
Your Career Level
Early Career
Years Experience
Three (3) years'
Your Education Level
First Degree|in Relevant Field
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