Merchant Sales Expert

What is the opportunity?

As an RBC Ambassador, you will put clients first and find solutions to meet their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships through RBC Merchant solutions. If you have the self-motivation to deliver exceptional client experiences and thrive in a challenging, ever changing environment, you can build a great career with us as a future Merchant Sales Expert (MSE).


What will you do?

  • Deliver on meeting client experience and sales goals through aggressive acquisition of new clients by providing advice through RBC Merchant solutions
  • Proactively identify, refer and fulfil new opportunities for other electronic sales, promoting collaboration amongst the Business Banking relationship team and partners
  • Bring RBC expertise to clients through understanding of business cash flow and sales cycles to be able to conduct professional consultations with executives
  • Manage the onboarding of all Merchant solutions from pre-sales to enrolment working with technical experts as required on  file testing (integration and automation) and introducing after sales support
  • Train the employees of businesses and corporations on use of the Merchant solutions
  • Conduct in-depth conversation (via email, telephone and Face to Face) with clients to Identify and validate their need, position the relevant proposal, ensure all legal agreements are enforced.
  • Drive revenue through fee collection for all RBC Merchant solutions
  • Prepare Business Electronic Reviews



  • 5 CSEC/CXC passes inclusive of Math and English
  • Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • Eagerness to learn and determination to succeed
  • Proficient computer skills using standard software – Microsoft office suite



  • Track record in building rapport and maintaining client relationships within the financial, service or retail industry
  • A minimum of two years banking experience


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A world-class training program in financial services
  • Leaders who support your development
  • Work in a dynamic, collaborative, progressive, and high-performing team


Application Deadline:  02/26/2021 

Royal Bank of Canada
Employment Type
Salary and benefits
Salary and benefits info not provided.
Salary negotiable
Your Career Level
Early Career|Mid Career
Years Experience
Minimum of Two (2) years'
Your Education Level
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