Manager - Site Support

Applications are invited from qualified persons to fill the position of: Manager - Site Support.


Job Purpose

Reporting to the Department Head, Client and Site Support, the Manager Remote Site Support plans, coordinates and organize end-user support to the company’s external clients. The incumbent supervises a Team of Engineers and assists with the implementation and maintenance of the company’s Application Software and related Hardware Island wide; assesses Information Technology (IT) infrastructure to ensure adequacy, makes recommendations for infrastructure optimization; coordinates site visits of vendors; prepares recommendations and reports.



  • Bachelor’s Degree in Computer Science, Engineering or equivalent from a recognised tertiary institution.
  • Three (3) years management experience in a similar or related capacity or five (5) years hands-on experience in the provision of technical support for at least three major Information Technology Solutions.


Desired Competencies:

  • Good oral and written communication skills
  • Good analytical/logical, planning and organizational skills
  • Very good team-building, leadership and coaching skills
  • Excellent interpersonal and people management skills
  • Ability to manage complex issues
  • Strong knowledge of Computer Networking, Voice, Data and Power infrastructure
  • Thorough knowledge of established SLA’s with clients
  • Well-developed understanding of budgeting
  • Good Project Management skills.


The salary scale ranges from $3.89 – $4.66 million per annum plus any allowance(s) attached to this position.


Applications should be sent no later than Friday, December 4, 2020. 

eGov Jamaica Ltd.
Employment Type
Salary and benefits
Salary range min USD 26,491and max USD 31,725 p.a.
US$26500 to US$31700 pa
Your Career Level
Early Career
Years Experience
Three (3) years'
Your Education Level
Bachelor's Degree|in Computer Science
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