Manager - Site Support

Applications are invited from qualified persons to fill the position of: Manager - Site Support.

 

Job Purpose

Reporting to the Department Head, Client and Site Support, the Manager Remote Site Support plans, coordinates and organize end-user support to the company’s external clients. The incumbent supervises a Team of Engineers and assists with the implementation and maintenance of the company’s Application Software and related Hardware Island wide; assesses Information Technology (IT) infrastructure to ensure adequacy, makes recommendations for infrastructure optimization; coordinates site visits of vendors; prepares recommendations and reports.

 

Requirements: 

  • Bachelor’s Degree in Computer Science, Engineering or equivalent from a recognised tertiary institution.
  • Three (3) years management experience in a similar or related capacity or five (5) years hands-on experience in the provision of technical support for at least three major Information Technology Solutions.

 

Desired Competencies:

  • Good oral and written communication skills
  • Good analytical/logical, planning and organizational skills
  • Very good team-building, leadership and coaching skills
  • Excellent interpersonal and people management skills
  • Ability to manage complex issues
  • Strong knowledge of Computer Networking, Voice, Data and Power infrastructure
  • Thorough knowledge of established SLA’s with clients
  • Well-developed understanding of budgeting
  • Good Project Management skills.

 

The salary scale ranges from $3.89 – $4.66 million per annum plus any allowance(s) attached to this position.

 

Applications should be sent no later than Friday, December 4, 2020. 

Reference
VAC-4456
Employer
eGov Jamaica Ltd.
Hours
Employment Type
Location
Salary and benefits
Salary range min USD 26,491and max USD 31,725 p.a.
Salary
US$26500 to US$31700 pa
Your Career Level
Early Career
Years Experience
Three (3) years'
Your Education Level
Bachelor's Degree|in Computer Science
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