eLearning Support Specialist

Qualifications and Experience

The successful candidate must possess a Bachelor’s degree or equivalent from a recognised university, which should be in Educational Technology, Instructional Technology or a closely related field.


Candidates should also possess:

  • At least three (3) years’ experience in the application of educational technology to teaching and learning
  • At least two (2) years’ experience in the development, design, planning, preparation and delivery of training courses
  • Working knowledge of the Moodle Learning Management System and emerging technologies e.g. blogs, wikis, animation for education.
  • Detailed knowledge of:
  1.        Learning management systems and the integration of technology in support of student learning
  2.        Microsoft Office suite of productivity and applications, and the internet for email and information access


Candidates with knowledge of eLearning/blended learning techniques and strategies would have an advantage.

Special Responsibilities

  • Providing technical support to Lecturers, staff and students on the St. Augustine Campus in the use of Information and Communication Technology to improve teaching, learning and research
  • Assisting the Faculty Development Specialist in raising the level of awareness of the potential of information and communications technology to improve teaching and research on the Campus
  • Liaising with the Campus Information Technology Services to generate and updating as required end user documents on the Learning Management System, Plagiarism detection software, lecture capture software and procedures for accessing technical support
  • Providing functional support for research, development and eLearning initiatives, and for implementation of new Blended Learning technologies for the Campus
  • Troubleshooting user related issues with the Moodle Learning Management System
  • In conjunction with the Faculty Development Specialist, participating in the management and implementation of projects specifically geared to the use of information and communication technology on the Campus
  • Together with the Faculty Development Specialist, designing, scheduling and conducting training workshops in the use of technology in teaching and learning including the effective use of specific technology tools


Personal Attributes

The CETL places high priority on individuals of integrity who can work well in a team and student friendly environment. Candidates should also possess good communication and interpersonal skills. A good command of both oral and written English is essential. Candidates must also:

  • Have effective presentation skills
  • Be detail-oriented with the ability to work effectively without supervision and to take responsibility for end-to-end delivery to the customer
  • Have strong customer focus, including the commitment to operate outside regular hours and to work on-call to resolve service-affecting problems and support the delivery of service to the Campus community
  • Have an appreciation of the regional character of the University and of its regional responsibilities
  • Be dedicated to personal professional development and should be able to demonstrate leadership and produce outstanding results
  • Be patient and persistent in seeing a problem and resolution through to the end


Deadline Date: Sunday, July 04, 2021. Applications received after the deadline date will not be considered.

University of the West Indies - St. Augustine
Employment Type
Salary and benefits
Salary and benefits info not provided.
Salary negotiable
Your Career Level
Early Career
Years Experience
At least Three (3) years'
Your Education Level
Bachelor's Degree|in Information Technology
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