Dir., Enterprise Payments, Cards & Merchant Services

Purpose of the Role:

The Director, Enterprise Payments, Cards & Merchant Services directs and leads the growth, profitability, financial performance, customer satisfaction, product development, product management strategies and key stakeholder relationships for the Bank’s Cards, Payments and Merchant Services business in alignment with the Bank’s strategic direction. The Director leads the transformation and redefinition of the Bank’s payment product / experiences, development and execution of the overall digital payments’ strategy, modernization of existing payment types, the introduction of the latest payments innovations to the Bank and its clients, and the commercialization and acquisition strategies and activities associated with payments solutions in the market unlocking value for the Bank and its customers.

Key Accountabilities:

  • Develops & executes the strategy for payments, cards and merchant services, formulating the plans and business cases, and accountable for the performance of these products & services, including financial, sales, risk / fraud management and client experience objectives, in collaboration with client segment stakeholders / leaders to ensure economic profit growth is realised, along with service excellence and delivery of market leading products & services.
  • Leads & manages the payments pricing strategy, planning and budgeting, leveraging market data, competitive information, customer and product profitability analysis and segment strategies, in collaboration with key stakeholders to ensure pricing is maintained at the optimum levels to drive profitable revenue growth, opportunities are identified, and pricing governance is upheld.
  • Develops & executes the strategy and tactics to ensure risk-controlled growth is adopted within cards, payments and cash management, including the, monitoring of risk performance, deficiencies, encouraging the team to seek out opportunities to improve risk management within the business, developing the fraud management strategy, and reviewing to ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations and ensuring that risk is considered in all decision making and that the long-term management of fraud, operational and credit risk management in the cards, payments and cash management units are optimised.
  • Champions & drives the education of colleagues across the business to raise awareness of products & services that the Bank has to offer, including the adoption of new technological advancements such as distributed ledger technology, real-time payments, CBDCs, IOT and evaluates the applicability to solve real customer problems in the transaction services space to ensure clients are informed of all products and services, revenue leakage is minimised, and real customer problems in the transaction services space are resolved, ultimately driving revenue generation and customer satisfaction.
  • Delivers agreed targets and key performance indicators (KPIs) for cards, payments & cash management to ensure that all plan deliverables are delivered / achieved.
  • Leads & drives execution / delivery on all projects and initiatives related to cards, payments & cash management, including product development, identifying revenue growth opportunities within existing products and through expansion into new products & services, anticipating and leveraging commercial opportunities, including customer migration and cross-selling, playing an integral role in formulating product-market strategies and programmes, identifying business opportunities and supporting sales campaign initiatives, informing strategy formulation and giving feedback on operational performance to ensure the Bank meets its business objectives, delivering profitable business growth and improved partner relationships.
  • Lead & drives efforts to simplify the way the Bank does business, reinforcing a culture of continuous improvement, designing, developing and executing appropriate tools, training and a CI framework to encourage Bank-wide participation with client experience improvement ideas and process improvements and ensure that employees feel empowered to provide ideas and solutions that will drive client experience.

Experience / Knowledge:

  • Minimum 10 years’ experience in financial services with at least 7-8 years in senior leadership and 3-5 years in payments, cards, product management or cash management
  • 10+ years’ proven experience or accountability for financial performance (profit and loss and balance sheet)
  • Proven stakeholder management experience / management of key partners, e.g. Visa, Mastercard, Amex, SWIFT, Fiserv,
  • Familiarity with DLT technologies, Real-Time Payments, Digital Payments and basic understanding of digital toolsets such as Cloud, APIs, AI, machine learning, data analytics
  • Demonstrated success in client engagement and engaging internal partners on product development and commercialization
  • Strong understanding of the regional financial services industry
  • Excellent knowledge of banking products and their profit drivers
  • Excellent understanding of segment and product business objectives and impact to business revenue.

Knowledge of the political and economic environments and the financial services industry in the Caribbean region.

Required Qualifications:

  • Minimum requirement is a Bachelor’s degree; Masters a plus

Position reports to:        Chief Information Officer & MD, Technology, Infrastructure & Innovation


Job Snapshot

Position reports to: Chief Information Officer & MD, Technology, Infrastructure & Innovation

Function: Technology Infrastructure & Innovation

Category: Technology


Expiry Date: 31-05-2023

CIBC FirstCaribbean International Bank
Employment Type
Salary and benefits
In accordance with appropriate salary schedule
Salary negotiable
Your Career Level
Mid Career
Years Experience
Minimum of Ten years'
Your Education Level
Bachelor's Degree|in Relevant Field
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