Deskside Support Technician

ORGANISATIONAL RELATIONSHIP

The Deskside Support Technician will report to the Senior Technician/Help Desk Coordinator.

 

NATURE & SCOPE

The Deskside Support Technician is responsible for identifying and meeting the hardware needs of the users.

 

SPECIFIC ACCOUNTABILITIES

The Deskside Support Technician:

  • Provides strong technical hardware, software and network assistance and maintenance to all end users in the shortest possible time.
  • Contribute towards minimizing down time and help achieve the most efficient use of technology available.
  • Documents all questions and incidents with detail, for both accurate metrics and to help build a rich Information Technology knowledge base.
  • Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user.
  • Assists in the customization and adaptation of existing hardware/software to meet users’ requirements.
  • Connects users to networks.
  • Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness.
  • Executes schedules and protocols developed for backups, maintenance and training.
  • Transfers basic knowledge to the users and training on the use of new equipment.
  • Performs other related duties as required by the appropriate Authority.

 

KEY KNOWLEDGE, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills.
  • Strong troubleshooting skills.
  • Ability to establish and maintain effective working relationships
  • Ability to use initiative and independent judgment to achieve assigned responsibilities.
  • Ability to maintain confidentiality
  • Ability to think analytically and logically.
  • Ability to work independently with minimum supervision.

 

MINIMUM TRAINING AND EXPERIENCE

  • Associate Degree in Computer Science or a related field.
  • A+ certified.
  • Network + certification would be considered an asset.
  • Two (2) years experience in repair and maintenance of PC’s, printers and peripheral devices.
  • Experience in the Windows environment would be considered an asset.
  • Any equivalent combination of qualification and experience.

 

SUPERVISORY RESPONSIBILITIES

Not applicable

 

COMMUNICATION AND WORKING RELATIONSHIP

Internal:

  • Senior Technician/Help Desk Coordinator
  • Manager-Information Systems/Information Technology
  • Assistant Manager-Information System/Information Technology
  • Manager-Hospital Administration
  • Area Administrative Officers
  • Other staff of the Information Systems/Information Technology Department
  • All Heads of Department
  • All members of staff

 

External:

  • Telecommunication Services of Trinidad and Tobago (TSTT)
  • Contractors
  • Suppliers

 

Application Deadline: 25th of January 2021.

Reference
VAC-4500
Employer
Eastern Regional Health Authority
Hours
Employment Type
Salary and benefits
Salary and benefits info not provided.
Salary
Salary negotiable
Your Career Level
Early Career
Years Experience
Two (2) years'
Your Education Level
Associate's Degree|in Computer Science
View Employer
Apply
Log In and Apply
Upload your CV/Resume
Additional Personal Details
Other details about you

Terms of Use/Notifications

Do you agree to our Terms of Use & Privacy Statement?

Receive updates & notifications from Caribbean Opus

Apply

Currency

The 10 islands have different currencies. We will be using USD as the general currency on the website.