ORGANISATIONAL RELATIONSHIP

The Deskside Support Technician will report to the Senior Technician/Help Desk Coordinator.

 

NATURE & SCOPE

The Deskside Support Technician is responsible for identifying and meeting the hardware needs of the users.

 

SPECIFIC ACCOUNTABILITIES

The Deskside Support Technician:

• Provides strong technical hardware, software and network assistance and maintenance to all end users in the shortest possible time.
• Contribute towards minimizing down time and help achieve the most efficient use of technology available.
• Documents all questions and incidents with detail, for both accurate metrics and to help build a rich Information Technology knowledge base.
• Ensures that problem reports received are tracked and monitored through to resolution, while providing feedback to the end user.
• Assists in the customization and adaptation of existing hardware/software to meet users’ requirements.
• Connects users to networks.
• Performs system upgrades, software updates and hardware maintenance to ensure operational effectiveness.
• Executes schedules and protocols developed for backups, maintenance and training.
• Transfers basic knowledge to the users and training on the use of new equipment.
• Performs other related duties as required by the appropriate Authority.

 

KEY KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal and communication skills.
• Strong troubleshooting skills.
• Ability to establish and maintain effective working relationships
• Ability to use initiative and independent judgment to achieve assigned responsibilities.
• Ability to maintain confidentiality
• Ability to think analytically and logically.
• Ability to work independently with minimum supervision.

 

MINIMUM TRAINING AND EXPERIENCE

• Associate Degree in Computer Science or a related field.
• A+ certified.
• Network + certification would be considered an asset.
• Two (2) years experience in repair and maintenance of PC’s, printers and peripheral devices.
• Experience in the Windows environment would be considered an asset.
• Any equivalent combination of qualification and experience.

 

SUPERVISORY RESPONSIBILITIES

Not applicable

 

COMMUNICATION AND WORKING RELATIONSHIP

Internal:

• Senior Technician/Help Desk Coordinator
• Manager-Information Systems/Information Technology
• Assistant Manager-Information System/Information Technology
• Manager-Hospital Administration
• Area Administrative Officers
• Other staff of the Information Systems/Information Technology Department
• All Heads of Department
• All members of staff

 

External:

• Telecommunication Services of Trinidad and Tobago (TSTT)
• Contractors
• Suppliers

 

Application Deadline: 25th of January 2021.