Customer Service Representive

The GraceKennedy Group seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the following capacity: GK FOODS (A Division of GraceKennedy Limited) invites applications from suitably qualified persons for the position of Customer Service Representtive.


Reporting to the Customer Service Representative, the incumbent will provide pre-eminent front line customer service to both external and internal customers, effectively being pro-active and responsive to customers’ needs thus contributing to the sustained growth and profitability of Grace Foods & Services.



  • Bill customers’ orders
  • Establish and maintain excellent rapport with customers through billing orders, informing them of product availability, new products, account information and provide after sales service.
  • Handle all incoming calls in a polite, professional manner within the standards set by GF&S.  The aim is to give the best possible service at all times, making every effort to finalise the sale.
  • Provide sales support to Sales Representatives.
  • Handle customer complaints in accordance with Company Policies and guidelines.
  • Manage and maximise walk-in cash sales customers.
  • Update Customer Service Files.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.



  •  Associate degree in Business Administration or Management.
  • Two years’ working experience in a related field – customer service, telesales or marketing.
  • At minimum:: Four (4) CXC or GCE subjects, inclusive of English Language and a numeric subject.
  • Excellent grasp of Microsoft Suite of Applications
  • Knowledge of SAP Software, an asset



  • Strong numeric and analytical skills
  • Sound communication skills, both orally and written
  • Excellent coordination and organizational skills
  • Ability to communicate with staff at all levels and customer-service oriented
  • Excellent interpersonal skills with the ability to be a flexible team player
  • Ability to work with minimal supervision, to multi-task and cope with changing priorities
  • Ability to pay attention to detail and maintain a high degree of confidentiality


Qualified candidates are invited to submit applications online, no later than Friday, January 15, 2021.

GK Foods
Employment Type
Salary and benefits
Salary and benefits info not provided.
Salary negotiable
Your Career Level
Early Career
Years Experience
Two (2) years'
Your Education Level
Associate's Degree|in Business Administration
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