Customer Service Representative


To provide courteous, prompt, and efficient service to customers through accurate transaction processing



Core Functions

  • Receive customers’ requests, queries/ enquiries and deal with them promptly
  • Promptly receive all requests, queries, inquiries submitted by customers and members and forward to the relevant Department for processing
  • Provide upon request, correct information about the Society’s instruments, programmesand policies
  • Represent the Organisationas an approved Signing Officer as outlined in the Authority Matrix
  • Attend to customers in the office and assist with the monitoring of the Service Level Agreements
  • Check and approve documents, signatures against ID when required
  • Liaise with all relevant Support Departments regarding customer requests, queries and issues as the need arises
  • Conduct preliminary mortgage interviews with prospective mortgage applicants
  • Assist with the organisation/coordination of promotional activities and participateas necessary
  • Refer new and existing business in line with personal annual targets
  • Processing of incoming and outgoing post (e.g.Bills for payment) in keeping with established procedures
  • Ensure that the information for which you have access is handled in accordance with the Society’s Information Security (IS) Polices
  • Perform any other related duties as assigned by Manager


Education Requirements & Experience

•First Degree from a recognized tertiary institution or equivalent
•Three (3) years’ progressive experience.


Functional / Business/ Technical Expertise           

•Excellent customer service skills.
•Ability to work in a fast paced environment.
•Detail oriented, high degree of accuracy
•Sound knowledge of the local securities market.


Application Deadlin Monday January 18, 2021

Victoria Mutual Building Society
Employment Type
Salary and benefits
Salary and benefits info not provided.
Salary negotiable
Your Career Level
Early Career
Years Experience
Three (3) years'
Your Education Level
First Degree|in Relevant Field
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