The Economics Department (ED) is a key department within the Operations Area of the Bank. As part of that area, the department functions are largely outward facing; meaning that the officers in the department engage with clients on a regular basis. The core business processes of the ED are essential contributors in the realization of CDB’s overall operational efficiency and effectiveness. The Department has the primary responsibility of preparing the Bank’s Country Engagement Strategies for its BMCs; Policy Based Loan (PBLs); and general macroeconomic surveillance of BMCs and other developments relevant to the Bank’s operations.
In keeping with the transformation thrust of the Bank, and ongoing upgrades to business processes elsewhere in the institution, the ED will embark on an exercise that aims to revamp the way the department conducts its business to bring greater levels of efficiency, effectiveness to its service delivery and improving overall client satisfaction. This exercise will build on previous Business Process Mapping (BPM) work done at the Bank level and would involve coordination across departments.
The Consultant Business Analyst is an assignment that intends to support the Economics Department in improving its output by: 1) reviewing and reengineering the department’s key business processes; 2) drafting a result-oriented action plan for the implementation of the revised BPM and 3) identifying capacity-needs within the ED to implement the new system.
The Consultant Business Analyst will conduct:
• A redesigned and modernized set of core business processes for the ED, with the purpose of raising the business efficiency and effectiveness of the Department.
• The design of approved reengineered business processes that are transparent, effective, efficient, measurable and that are easy to understand, and meets the expectations of department employees, partners across the Bank and in BMCs.
• The design of approved reengineered business processes that are implementable, and where possible can be fully digitized, and paperless.
• A review, mapping, analysis, and re-design of existing information on the most relevant business practices in the ED core business processes.
• The utilization of existing information on the current state of the ED’s core business processes, to redesign a future state of such processes, to develop strategic change management approach and validating findings and solutions with the process practitioners/owners through a constant feedback loop.
• The development of an action plan for the implementation of the reengineered processes
• The development of a reliable, lean, and easy to understand processes that would allow the ED to produce consistent outputs or services.
• Assist the ED to measure success. A list of KPIs should be provided for each process.
• Ensure that the reengineered processes are aligned with CDB’s rules, regulations, and legal documents.
• Where applicable, ensure that each reengineered process highlights the relationship with other processes across the Bank.
• Ensure that the reengineered processes avoid bottlenecks and dependency on an employee’s availability. As such it should ensure maximum transferability across department’s staff to ensure continuity of work.
All deliverables, such as reports, plans and other relevant documents, should be delivered to ED Management for acceptance and/or approval, in order to reach the milestones planned. The project will result in the following deliverables and work products, which will be made available both in all suitable electronic (html, pdf, and doc) and printed forms.
The deliverables include, but are not limited to:
1. Project Inception Report, which shall consist of the detailed Project Work Plan to carry out the assignment.
2. Existing State Report, including stakeholder analysis, identification of services, and detailed process diagrams for the current business processes. The report should clearly provide references to extant documentation. The report shall also identify current threats to the department, bottlenecks, and possibilities for improvement.
3. Business Process Reengineering Recommendations Report, including all core business areas. This should also include a list of KPIs for each process.
4. Action plan, which clearly defines, a step-by step manner, approach, and methodology. Action Plan will be one consolidated document, which shall include activities, and operational goals to be implemented with specified time frames, anticipated outcomes, risk mitigation plans.
5. Final Project Report, containing the following sections: Project Summary; Introduction; Objectives Statement; Methods and Resources; Project Results (quantitative and qualitative results, with proper visualizations); Conclusions and Discussion (findings, project usefulness, challenges and limitations, future work directions, lessons learned); Outreach (describing very briefly the type of outreach that the project did, or expect to do); References; Addenda (project related materials and resources).
• This position is open to an Individual Consultant or Consulting Firm (nominating an individual)
• A master’s degree in Business Administration, Public Administration, Management Information Systems, Human Resource Management or Organization Development or equivalent.
• At least 7 years of relevant experience in business process mapping, reengineering and design or business process reviews and audits.
• Excellent track records of business process mapping and assessment in public/ private organizations.
• Proven track record of staff capacity-needs assessment.
• Sigma Black Belt certification, Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) is considered an asset.
• Experience in working in other multilateral development bank is considered an asset.
RECOMMENDED PRESENTATION OF OFFER
• Technical proposal covering why the consultant is most suitable for the work and the approach to completing the assignment; the CV of the consultant indicating all experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references.
• Financial proposal: lump sum in US dollars which is all inclusive, for example covering professional fees, living allowances and transport costs, along with other incidental costs.
TERMS OF APPOINTMENT
The consultant or consulting firm will be contracted for a six-month period with the possibility to be extended. The salary is competitive and commensurate with qualifications and experience.
The primary duty station would be CDB’s Headquarters, Wildey, Barbados. Homebased work would also be recognized.
• The Consultant Business Analyst would report to the Director of ED and would work closely with the Deputy Director, or other designated personnel. The consultants would also be expected to work closely with the Human Resource Department, and consultant undertaking similar work across the Bank.
• If international travel is necessary, the consultant is requested to include international costs from probable point of departure in the financial proposal and arrange the flight. The travel cost should be based on the economy class fares, with most direct route.
• The consultant will arrange for their accommodation in the duty station.
• The consultant would be expected to use their own computers.
The deadline for submission of applications June 3, 2023 at 11:59 pm AST.
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