QEH, Barbados’ primary acute care medical facility, was opened on November 14, 1964 and today still serves the medical, surgical, clinical and treatment needs of the Caribbean. QEH, with bed capacity of 519, is also an accredited teaching hospital affiliated with the University of the West Indies, Cave Hill Campus.
The Chief Operations Officer (COO) is responsible for the implementation of the strategic plan, formulation of hospital policies and sound leadership of a team of professionals dedicated to providing quality health care and efficient use of resources related to hospital operations. Reporting to the Executive Chairman, the COO is a pivotal and influential member of the senior leadership team.
The role of the COO will focus on:
Building a cohesive, cross disciplinary executive management/lead team.
Driving transformational change – modernising processes and approaches and shifting the culture to be more patient centric.
Systems integration – aligning synergies across departments to ensure prudent use of financial resources, including a sound budgeting and monitoring process.
Building effective communication channels with all stakeholders especially listening for understanding to ensure correct messaging and information is disseminated.
- Oversees the human resource function, creating a culture of employee engagement and productivity through recruitment, recognition, coaching and development of qualified personnel.
- Responsible for the development and oversight of operational plans with corresponding budgets including capital needs of the hospital.
- In conjunction with Executive Directors, prepares departmental budgets.
- Leads and facilitates identified process improvements.
- Encourages and assists Executive Directors in establishing performance metrics related to performance, productivity, quality improvement, cost controls and utilization of facilities.
- Ensures corporate compliance with health care policies, programmes and procedures as well as external regulatory bodies and professional review boards.
- Establishes robust systems of clinical and corporate governance, financial, risk management and compliance in the organization.
- Provides support and assists with the development of corporate objectives including compliance with accreditation standards.
EDUCATION AND EXPERIENCE
- A Master’s Degree in Healthcare Administration, Public Health or Health Management with at least two years’ experience in a similar capacity or a Bachelor’s Degree in the same disciplines with at least five years’ experience in a similar role.
- Extensive experience in an operational leadership role within Public Health or complex acute healthcare with proven track record of successful implementation of processes and systems.
- Excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience.
- A high degree of emotional intelligence to manage and oversee various positions and relate well to people from diverse backgrounds.
Apply no later than June 25, 2021.