The Assistant Store Manager is responsible for the overall planning, organization, and supervision of all work activities to be carried out at the store. He/she is responsible for the efficient performance of the store with the aim of realizing the budget and the agreed policy and business objectives.
Responsibilities include but are not limited to:
- Behaving in a customer-oriented manner and encouraging his/her team to do the same.
- Ensuring that the customers can get information about all goods and services offered by the company, both by telephone and in store.
- Handling complaints from internal as well as external customers.
- Working with potential clients to have quotations
- Leading, instructing, guiding, and motivating the team of employees within the store in an efficient, stimulating, and inspiring manner. The Assistant Store Manager fulfills an exemplary role in all areas.
- Developing the personnel by having a coaching attitude and offering possible courses and giving the personnel sensible feedback during their daily activities.
- Supervising the execution and implementation of all business processes and procedures in accordance with guidelines, handbooks, and corporate manual and advising the Store Manager and coordination of the work.
- Substituting the Store Management in their absence.
- Commercial/operational implementation of all activities to achieve the business objectives.
- Co-responsible for the layout of the store and drive thru in accordance with our corporate identity and planograms, which includes keeping the store/drive thru tidy and arranging an orderly layout of the shelves as well as ensuring an optimal store image.
- Introducing procedures/guidelines to minimize loss, increase safety and efficient course of commercial/operational matters at the store.
- Watching out for theft and reporting this to the Store Manager and Security department.
- Ensuring optimal reception and storage of goods.
- Ensuring optimal operations of the cash register-, store-, drive thru/yard and warehouse activities.
- Checking to make sure that the Inventory Controller gets and keeps the stocks administratively in order.
- Keeping track of the work schedule and time registration of the store staff.
- Taking care of presence and absence reports of the store.
- Following sick leave and vacation procedures.
- Taking necessary disciplinary measures in accordance with the company’s HR policies and procedures
- Perform all other work that leads to the smooth operation of the store.
The ideal candidate will possess the following qualifications & experience:
- A customer and service oriented attitude
- Bachelor or Associate Degree in a relevant field
- At least 3 years of operational and/or commercial work experience
- Management experience or proven management training is an asset
- Demonstrable affinity with construction material and/or hardware retail industry
- Knowledge of Microsoft Office Application
- Team player who knows how to communicate effectively at and with all levels/positions
- Hands-on mentality with the ability to work independently with speed and accuracy to achieve required results
- Good command of Papiamentu, English and Dutch in word and writing
- Willing to work irregular hours, no 9 to 5 mentality
Apply no later than July 31st, 2021.