Customer Support Associate

GK General Insurance Company seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes in the company, in the following capacity: Customer Service Associate

 

The incumbent will be expected to:

  • Partners with the requisite departments to meet and exceed customer’s service expectations.
  • Engages in active listening with callers, confirming or clarifying information and diffusing irate clients as needed.
  • Follows-up with customers to ensure queries are closed effectively where applicable.
  • Builds lasting relationships with clients and other team members within the Team and the wider organisation based on trust and reliability.
  • Understands and strives to meet or exceed Team Metrics while providing excellent consistent customer service.
  • Participates in training and other learning opportunities to expand knowledge of the company.
  • Identify and escalate issues as required to the attention of the Underwriter.
  • Provide product and service information to customers and transfer call to an available Associate to close the deal where applicable.
  • Research required information using available resources to respond to customer queries

 

Minimum Qualifications & Experience:

  • First Degree in Business Management or related field 

 

Competencies:

  • Customer Focused
  • Interpersonal
  • Relationship Building
  • Detail oriented
  • Team Oriented
  • Planning and Organising
  • Verbal Communication & Active Listening

 

??Qualified applicants are invited to submit applications no later than 16/01/2021.

Reference
VAC-4792
Employer
GK General Insurance Co. Ltd.
Hours
Employment Type
Location
Salary and benefits
Salary and benefits info not provided.
Salary
Salary negotiable
Your Career Level
Early Career
Years Experience
Not Specified
Your Education Level
First Degree|in Business Administration
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