GK General Insurance Company seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes in the company, in the following capacity: Customer Service Associate

The incumbent will be expected to:

• Partners with the requisite departments to meet and exceed customer’s service expectations.
• Engages in active listening with callers, confirming or clarifying information and diffusing irate clients as needed.
• Follows-up with customers to ensure queries are closed effectively where applicable.
• Builds lasting relationships with clients and other team members within the Team and the wider organisation based on trust and reliability.
• Understands and strives to meet or exceed Team Metrics while providing excellent consistent customer service.
• Participates in training and other learning opportunities to expand knowledge of the company.
• Identify and escalate issues as required to the attention of the Underwriter.
• Provide product and service information to customers and transfer call to an available Associate to close the deal where applicable.
• Research required information using available resources to respond to customer queries

Minimum Qualifications & Experience:

• First Degree in Business Management or related field 

Competencies:

• Customer Focused
• Interpersonal
• Relationship Building
• Detail oriented
• Team Oriented
• Planning and Organising
• Verbal Communication & Active Listening

??Qualified applicants are invited to submit applications no later than 16/01/2021.