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CALL CENTER ASSOCIATE I

IGT Gaming is seeking to recruit Call Center Associate I to join their team in Port of Spain.

Interested? Get the details here how to apply.

Requisition ID:  845

Click here  to the IGT website for more information and to apply

Deadline: None Provided

Unposting: March 12, 2019

Responsibilities

Answers inbound calls, emails and chats from clients, retailers and lottery customers.

  • Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
  • Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
  • Diagnose and troubleshoot problems and take appropriate action.
  • Promote and enhance excellent customer relations.

 

Qualifications

  • High School diploma or equivalent
  • 1 year of customer service experience within a call center or comparable industry preferred
  • Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
  • 24 hours per dayx 365 day per yearcall center, weekends and holidays required
  • AllShifts Available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift

 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Quick overview

  • Customer Service
  • Trinidad & Tobago, Port of Spain
  • IGT Gaming
  • Full Time
  • Permanent
  • High School
  • One (1) year
  • Early Career
  • In relevant field
  • Call Centre & Telesales
  • Direct Employer

Interested? Get the details here how to apply.

Requisition ID:  845

Click here  to the IGT website for more information and to apply

Deadline: None Provided

Unposting: March 12, 2019

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