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Customer Service & Sales Representative
IBEX Global, a Business Process Outsourcing call center is now hiring Customer Service Representative - Portmore - in Kingston.
Interested? Get the details here how to apply.
This is an exceptional (ground floor) growth and development opportunity for experienced Customer Service & Sales Representatives. Be a pioneer member of the team for this new, Jamaican Business Process Outsourcing (BPO) call center. We are seeking talented Customer Service & Sales talent to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.
Duties and Responsibilities:
- Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
- Provide exceptional service to customers during each interaction
- Address customer concerns and inquiries
- Assist in the sale of new client products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures
- Engage customers in discovery dialogue designed to determine needs.
- Provide solutions to customers that include the sale of client products and services addressing customer needs
- Adhere to all company guidelines regarding the delivery of service and sales to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
- Four year degree from an accredited tertiary institution of higher learning (or an equivalent combination of education and industry experience)
- 1+ years of sales & service experience in a call center or similar business environment
- Excellent written and verbal communication skills
- Exhibit exceptional phone etiquette and professionalism
- Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer based systems
- Customer Service
- Jamaica, Portmore, Jamaica
- IBEX Global
- Full Time
- Minimum of One (1) year
- Early Career
- In relevant field
- Customer & Client Support
- Direct Employer