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Customer Loyalty Specialist

The Customer Loyalty Specialist will engage with customers requesting cancellation of service and therefore need to listen to the customer’s concerns, build a rapport with the customer and take ownership of resolving the customer’s issue/s to the end while utilizing the available Retention toolkit to persuade them to keep their services with Flow; while providing the highest quality of customer service.

Interested? Get the details here how to apply.

Click here http://bit.ly/1LTGdcX to Columbus and Cable & Wireless website for more information and to apply select the island from the list and choose the postion.

Deadline: None Provided

Unposting: April 26, 2019

Main Responsibilities

  • Answer calls from customers requesting cancellation of service within the set service level.
  • Take ownership of building a relationship with the customer and be the key point of contact until all pending issues are resolved.
  • Utilize available toolkit to persuade customers to retain existing services.
  • Close the loop on customer issues by driving the resolution process end to end; while keeping the customer informed of progress until issue is resolved.
  • Achieve KPI’s such as Save rate, Survival rate, cost to save, TNPS among the other operational metrics
  • Adhere to all processes and protocols in the dispensation of daily duties

Qualification and Experience

  • Minimum of five (5) O ’Level passes including Mathematics and English.
  • Minimum of 2 years’ experience in a customer facing role.
  • Excellent knowledge of Microsoft Office Suite.
  • Sound understanding of Key Customer Related Processes
  • Demonstrable experience in CRM software will be an asset.
  • Excellent Communication Skills- verbal and written.
  • Rational, fair and balanced thinking.
  • Ability to work in a very fast paced and constantly changing environment.

Quick overview

  • Customer Service
  • Trinidad & Tobago, Port of Spain
  • Cable and Wireless Communications
  • Full Time
  • Permanent
  • Secondary Education
  • Minimum of Two (2) years
  • Early Career
  • Five (5) O ’level Passes including Mathematics and English
  • Customer & Client Services
  • Direct Employer

Interested? Get the details here how to apply.

Click here http://bit.ly/1LTGdcX to Columbus and Cable & Wireless website for more information and to apply select the island from the list and choose the postion.

Deadline: None Provided

Unposting: April 26, 2019

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