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Regional Customer Care Representative

Provides telephony Customer Service, Technical Support and Sales. Resolves and responds to customers’ queries; provision and cease Internet and Television services and provides information and support for any service introduced by the Company.

Interested? Get the details here how to apply.

Click here http://bit.ly/1LTGdcX to Columbus and Cable & Wireless website for more information and to apply select the island from the list and choose the postion.

Deadline: None Provided

Unposting: May 3, 2019

PLEASE NOTE THAT THIS JOB WILL BE LOCATED IN MONTEGO BAY, JAMAICA

Main Accountabilities

Resolves customers’ queries for related products and services, and provides information to technicians to assist in the resolution of customers’ concerns.

  • Provides first level technical support for customers’ CPE and tier 1 troubleshooting for broadband (products and features) and Television.
  • Create trouble ticket to dispatch a field technician to resolve customers complain.
  • Ensures and provides the highest standard of interaction to both internal and external customers.
  • Accesses the company’s applications or systems to obtain and extract information to fulfil customers’ queries.
  • Educate customers on active product features, service offerings, billing, charges, and product value.
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Keep records of customer interactions, process customer accounts and update CRM (Customer Relationship Management

 

Qualifications/Experience

  • A minimum of five (5) subjects inclusive of English Language, Mathematics and a science subject at the CXC General Proficiency level or equivalent standard.
  • Diploma in Information Systems or equivalent certification
  • In-depth knowledge of computer operating systems and CPE (Customer Premises Equipment)
  • Ability to handle stressful situations and work on a shift basis inclusive of weekends, public holidays and anti-social hours
  • Effective oral communications, interpersonal and time-management skills.
  • Excellent trouble shooting skills.
  •  An in depth understanding of the software and equipment used by customers/employees.

Quick overview

  • Customer Service
  • Jamaica, Montego Bay
  • Cable and Wireless Communications
  • Full Time
  • Permanent
  • Secondary Education
  • Required
  • Early Career
  • Five (5) CXC subjects inclusive of English Language, Mathematics and a science
  • Customer & Client Support
  • Direct Employer

Interested? Get the details here how to apply.

Click here http://bit.ly/1LTGdcX to Columbus and Cable & Wireless website for more information and to apply select the island from the list and choose the postion.

Deadline: None Provided

Unposting: May 3, 2019

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