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Manager II - Service Delivery Operations

Continuum the world's largest provider of diversified business process services is seeking to recruit a Manager II, Service Delivery Operations

Interested? Get the details here how to apply.

Job Number: 19009833

Click here to the website Continuum apply.

Unposting Date May 13, 2019, 6:59:00 AM

Purpose:
•Responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers.  Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.  
•The role is responsible for the overall quality of service delivery of an implementation/ongoing client.

Scope:
General:
•Develops departmental plans, including business, production and/or organizational priorities
•Interprets internal or external business issues and recommends solutions/best practices
•Decisions are guided by resource availability and functional objectives
•Primarily domestic accountability; may include some international accountability

Primary Responsibilities:
•May perform one or more of the following:
•Support the fulfilment of the company vision for prompt and professional client services through motivation and leadership
•Oversee the day-to-day implementation and operational aspects of the client relationship
•Develop strategy needed to achieve agreed upon service levels
•Manage the setup and delivery of services
•Work with the client to manage priorities and expectations
•Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
•Build effective liaisons to manage the transition from implementation to ongoing client delivery
•Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
•Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
•Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities

Quick overview

  • Management
  • Jamaica, Montego Bay
  • Continuum Global Solutions
  • Full Time
  • Permanent
  • Not Specified
  • Required
  • Early Career
  • Not Specified
  • Operations Management
  • Direct Employer

Interested? Get the details here how to apply.

Job Number: 19009833

Click here to the website Continuum apply.

Unposting Date May 13, 2019, 6:59:00 AM

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