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  1. Customer Care Associate II
  2. Customer Service Representative
  3. Customer Contact Lead Agent
  4. Customer Service Officer
  5. Customer Contact Lead Agent

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Customer Care Associate II

Continuum the world's largest provider of diversified business process services is seeking to recruit a Customer Care Associate II.

Interested? Get the details here how to apply.

Job Number:  19008228

Click here to the website Continuum apply.

Unposting Date  Apr 20, 2019, 6:59:00 AM

Purpose:
•Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.  Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.  


•Using a computerized system, responds to customer inquiries in a call center environment.
•To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).  Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
•The purpose of the role is to respond to  inbound calls and or written inquiries from clients / customers.  Ensures  high level of customer satisfaction is obtained with each interaction.  Role is responsible for  assigned population of customers within a specified region of support.

Scope:
General:
•Intermediate level job with some work experience
•Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
•Identifies problems in straightforward situations, and makes sound decisions using standard procedures
•Works within established procedures with a moderate degree of supervision

Primary Responsibilities:
•Responds to telephone inquiries and complaints using standard scripts and procedures
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Prepares standard reports to track workload, response time and quality of input

Quick overview

  • Customer Service
  • Jamaica, Montego Bay
  • Continuum Global Solutions
  • Full Time
  • Permanent
  • Not Specified
  • Required
  • Early Career
  • Not Specified
  • Customer & Client Services
  • Direct Employer

Interested? Get the details here how to apply.

Job Number:  19008228

Click here to the website Continuum apply.

Unposting Date  Apr 20, 2019, 6:59:00 AM

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