Find your job

Consultancy Top 5 Jobs

  1. Senior Advisor

All jobs in Consultancy

Senior Advisor

Concentrix a technology-enabled global business services company specializing in customer is seeking to recruit a Senior Advisor.

Interested? Get the details here how to apply.

Requisition #: R-97677

Click here to the Concentrix website to apply

Post Date: 03 Apr 2019

Deadline: None Provided

Unposting: May 4, 2019

General Duties:

  • Answering telephone and chat inquiries posed by customer
  • Assists customers when they are calling to inquire about status of their account billing issues. This includes confirming specifications and resolving any open issues with the customer and educating customers and empowers customers to the next level.
  • Once all materials/ information is gathered, respond to the customer in a timely manner with the resolution
  • Updates and maintains Contact Management System Software
  • Performs, meets and maintains KPI (Key Performance Indicators) for company’s policies for the customer service department
  • Complies with company set procedures
  • The skills required should cover all aspects of Account & Payment Management, especially focused on assisting with
  • Managing Subscriptions - Managing Payment Options & Instruments - Managing Accounts & Profiles
  • Helping Customers Sign-In or Sign-Up - Providing Refunds
  • Assisting with purchasing a product
  • Help customers redeem tokens/codes (gift cards and promotional codes

Quick overview

  • Consultancy
  • Jamaica, Montego Bay
  • Concentrix
  • Full Time
  • Permanent
  • Not Specified
  • Required
  • Senior Career
  • Not Specified
  • Advisory
  • Direct Employer

Interested? Get the details here how to apply.

Requisition #: R-97677

Click here to the Concentrix website to apply

Post Date: 03 Apr 2019

Deadline: None Provided

Unposting: May 4, 2019

Login

Not yet registered? It only takes a minute.

Not yet convinced? Look at the advantages of registering

Register

Already have an account? Login.

Recover your password