The same is true when it comes to advice on how to advance your career. A lot of the tips I can offer are common sense, but unless you remember – and actually do – each of them, you'll never get on the path to career success.
Caribbean Airlines is seeking to recruit a Customer Contact Agent to join their team in Trinidad.
Interested? Get the details here how to apply.
Click here to the Caribbean Airlines website to apply
Application period: Tue, 09 Apr 2019 to Tue, 23 Apr 2019 (at 11:59PM UTC time)
The Customer Contact Agent will report to the Supervisor, Ticket Office. The selected candidate will provide reservations, ticketing and related services to all internal and external customers.
Customer Service: Continuously seeks to capitalize on opportunities to exceed the expectations of internal and external customers by placing a keen interest on understanding and effectively resolving issues in a professional and result-oriented manner.
Operational Effectiveness: Ensure effective and efficient utilization of assigned resources, towards ensuring that customer service and on-time performance standards are achieved whilst ensuring compliance with all policies and procedures
You must have a minimum of five (5) CXC / GCE Ordinary Level passes including Math and English or equivalent experience with a minimum of three (3) years’ experience in a similar customer service role preferably in the airline industry. You must be proficient in the use of MS Office as well as knowledge in a Computerized Reservations System would be an asset.
You must have a strong customer service orientation and be willing to work in a fast-paced, deadline driven environment. You must have excellent verbal and written communication skills and possess the ability to exercise judgment and initiative and work well under pressure.