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Help Desk Technician

Advanced Call Center Technologies is seeking a CHelp Desk Technician to join our team.  

Interested? Get the details here how to apply.

Click here to the Advanced Call Center Technologies LLC website to apply.

Deadline: None Provided

Unposting: March 22, 2019

Help Desk Tech Responsibilities:

  • Monitor VRU's and IVR's on an hourly basis
  • Update remote users with corporate antivirus software and any other software updates when applicable
  • Create, troubleshoot and resolve work orders
  • Troubleshoot user issues
  • Monitor Track IT ticketing system
  • Answer Help Desk line
  • Follow up on work orders with requestors
  • Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
  • Check resolutions on closed work orders daily
  • Produce weekly reports as needed
  • Update critical documentation in a timely manner
  • Administer VPN dual authentication tool

Qualifications and Experience:

  • Strong verbal and written communication skills are required
  • Strong troubleshooting skills
  • Must be detail oriented, well organized and self-motivated
  • Ability to work with all levels of management
  • Must be able to effectively work independently and in team environments.
  • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
  • Advanced skills in Microsoft Office
  • Active Directory
  • Outlook
  • Familiar with Windows 7 and 8 environments.

Job Type: Full-time some evenings and weekend shifts

Required experience:

  • Prior Help Desk or IT experience

Required education:

Some college or technical school education

Quick overview

  • Technology
  • Jamaica, Montego Bay
  • Advanced Call Center Technologies LLC
  • Full Time
  • Permanent
  • College Degree
  • Required
  • Early Career
  • In relevant field
  • Helpdesk & Technical Support / Assistant
  • Direct Employer

Interested? Get the details here how to apply.

Click here to the Advanced Call Center Technologies LLC website to apply.

Deadline: None Provided

Unposting: March 22, 2019

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